Skydio is the main US drone producer and world chief in autonomous flight, the important thing expertise for the way forward for drones and aerial transportation. The Skydio workforce combines deep experience in synthetic intelligence, best-in-class hardware and software program product improvement, and operational excellence to empower a broader, extra various viewers of drone customers – from motion sports activities fans to first responders.
Concerning the workforce:
The Buyer Success workforce is a rising worldwide workforce that gives the broader group and our prospects with enablement companies to make sure that our prospects can get probably the most worth out of their UAS. Reporting to the Supervisor- Federal Packages inside the Buyer Success workforce, the Area Help Consultant will primarily interface with the Federal Gross sales workforce, Buyer Help and Program Administration to help our federal prospects.
Concerning the position:
We’re on the lookout for a highly-motivated and technical particular person with UAS expertise who’s snug interfacing with Division of Protection prospects in addition to different Federal and marque enterprise prospects to supply best-in-class technical and logistics help. By taking possession of buyer relationships within the subject and amassing suggestions, you may be a trusted associate and liaison between Program Administration, Product, Help and Engineering. You’ll advise each Skydio and the Buyer, expediting the product suggestions communication loop and serving to handle the client restore and upkeep workstream.
The way you’ll make an influence:
Work intently with inner groups to turn out to be an skilled on Skydio’s merchandise, processes, specs, and product roadmap.Develop subject help processes that outline and speed up our escalation and debugging workflows.Scale back the variety of technical escalations into engineering teams by growing efficient triage and backbone methods.Develop and keep a sophisticated degree of proficiency in troubleshooting by turning into an authorized Skydio UAS Operator and Coach.Present on-the-job (OJT) coaching to prospects within the areas of upkeep and operation methods related to the restore of UAS plane and gear, together with related take a look at gear, with particular consideration given to adjustment, calibration, spares suggestion, trouble-shooting and inspection strategies.Work to develop or enhance written inspection procedures, drawings and different directions to carry out and assist prospects examine and keep their fleets.Present on-site firm illustration and technical help to prospects and provoke corrective actions for upkeep, restore and alternative points.
What makes you match:
Capacity to journey as much as 75%+ with potential worldwide journey.Legitimate U.S. passport or means to acquire.Energetic Secret or High-Secret Safety Clearance or means to acquire.U.S. Citizenship.
Expertise & Expertise
three+ years expertise as a Area Help Consultant working on, repairing and sustaining UAS (Unmanned Plane Techniques) for giant purchasers, ideally federal or navy prospects.Adept at technical troubleshooting, problem-solving, and are conversant in triage and escalation workflows.Assertive self-starter with wonderful interpersonal and written communication abilities.OCONUS (deployed) navy expertise is strongly most well-liked.Familiarity with RMA, spares, logistics or different restore workflows is most well-liked.Expertise in Linux working programs is most well-liked.Expertise with navy normal upkeep practices is most well-liked.Current or prior safety clearance is most well-liked.Artistic considering with the flexibility to multitask.Unwavering professionalism.
At Skydio we imagine that variety drives innovation. We’ve got created a multi-disciplinary surroundings that embraces the ability of various views to create elegant options for advanced issues. We’re dedicated to rising our community of individuals, packages, and assets to nurture an inclusive tradition.
As such, we don’t make hiring or different employment-related selections on the premise of an applicant or worker’s race, colour, ethnicity, nationwide origin, citizenship, intercourse (together with being pregnant, childbirth, breastfeeding and associated medical circumstances), being pregnant, gender, gender id or expression, age, faith, incapacity standing, sexual orientation, marital standing, medical situation, generic data or traits, veteran, navy or household standing, or different classifications protected by relevant federal, state or native anti-discrimination legal guidelines.
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