In early 2016, we began Voom with the ambition to democratize entry to the skies and rework how folks transfer in city environments. During the last 4 years, Voom has grown from a undertaking inside Airbus’ innovation middle in Silicon Valley, Acubed, to a multinational firm working in Brazil, Mexico and the US, flying passengers in three of probably the most populous and congested metropolitan areas on the earth. We now have taken nice satisfaction in delivering the absolute best service to our prospects, and have gleaned key insights into the potential of the air mobility market and passenger preferences alongside the best way.
Scaling globally isn’t simple for any enterprise, and we discovered this to be very true in an costly trade with a really transformative mannequin for each Airbus and the transportation market as a complete. Couple these truths with the current COVID-19 pandemic, and we have now been confronted with some arduous decisions, as are so many companies in the present day. On March 23 we made the tough resolution to stop international operations because of the virus, and in the present day with our Airbus management, we have now made the powerful name that Voom is not going to resume its operations.
Whereas we’d have cherished to proceed our formidable work, we have now achieved our two main preliminary objectives for this undertaking. The primary one was to create and launch the first-to-market cellular helicopter reserving platform offering Airbus with invaluable behavioral and operational knowledge about city air mobility (UAM) in in the present day’s international markets. To that finish, we discovered so much about buyer preferences — reserving and motion patterns, hottest routes, willingness to pay — in addition to about operational challenges associated to lack of infrastructure, public acceptance, on-demand versus scheduled routes, and many others. We additionally shared invaluable knowledge with Airbus to assist inform the corporate’s selections on the design of any future electrical vertical takeoff and touchdown automobile (eVTOL), together with the common variety of passengers per flight and flight time, the optimum end-to-end buyer expertise and infrastructure-related prices.
Our second aim was to democratize entry to the city skies. I’m proud to say that over the course of our operations, we acquired practically 150,000 energetic customers and flew greater than 15,000 passengers. In our first yr of operation, 60% of our prospects had been first-time helicopter customers, proving that we actually opened the skies to a brand new viewers. We achieved a 45% repeat buyer fee and a mean ticket value equal to 2x the price of a personal automobile service for 1/10th of the time, making accessible and inexpensive city air transportation a actuality.
I’m extraordinarily happy with and grateful to the worldwide group we constructed. Voom workers are an incredible group of gifted and various people and aviation fanatics who’re enthusiastic about city air mobility. Collectively, we have now labored arduous through the years to enhance folks’s lives by giving them entry to city skies. As co-founder and COO, and now CEO of Voom, my best supply of inspiration has been the mission we set for the corporate and the group assembled to realize it.
I want to thank our strategic companions, the helicopter operators and the helipad administration corporations in São Paulo, Mexico Metropolis and the San Francisco Bay Space who’ve all demonstrated an distinctive stage of dedication to customer support, professionalism and fervour. You will have been unbelievable companions.
This is only one chapter in city air mobility, with a lot extra to come back. It isn’t a query of whether or not the UAM market will open up, however when. Having been on this house for the previous 4 years, main one of many few corporations offering a UAM service to passengers, I’m effectively conscious of the challenges to creating UAM potential with eVTOL inside this decade. I nonetheless consider they are often overcome, and I stay excited and optimistic in regards to the progress being made to construct out the interconnected ecosystem required to make UAM a actuality. In that regard, Airbus continues to spend money on the UAM enviornment and can have the ability to leverage the data gained via Voom.
Lastly, I want to categorical my gratitude to the leaders of Airbus and Acubed. With out their assist, we’d not have been in a position to transition an concept right into a undertaking and develop it into a world firm that prospects around the globe relied upon to rework how they transfer.
Thanks to everybody who has been a part of this fascinating journey with us. It has been an incredible journey!